Hilton Worldwide

Supporting the Growth of a Global Hospitality Brand

Building hotels around the world

Overview

Hilton Worldwide is a publicly-traded global hospitality company. Hilton franchises 12 different hotel brands including Hilton Hotels, Hampton by Hilton, Waldorf-Astoria, DoubleTree by Hilton and Embassy Suites by Hilton. Hilton has over 4,600 properties across 100 countries.

We've worked with Hilton since 2011 on a wide variety of projects, supporting the management of costs, architecture, and construction services within the enterprise.

Services Provided

  • User Experience Design
  • Web Application
  • Mobile Application
  • Internal Application Design
  • Systems Integration
  • Technical Planning
  • Quality Assurance
sample ui tile for energy sample ui tile for water sample ui tile for waste sample ui tile for operations
Energy is expensive. In fact, for a hotel, it's the second-largest cost after employees. Hilton LightStay: Energy Management
interface screen on desktop and mobile

Managing Resources & Staying Eco-Friendly

Think of the resources consumed by hundreds — and in some cases, thousands — of rooms, operating every day of the year.

Hilton has maintained a longtime commitment to improving the efficiency of its properties. Among other efforts, it leverages a program called LightStay to help its hotels track resource consumption. The program helps hotels to reduce energy usage, defer waste from landfills, minimize carbon emissions and reduce operating costs. The LightStay system is used by every one of Hilton's hotels across the globe.

We helped Hilton to redesign the LightStay program, devising powerful new tools and a friendly, streamlined interface. Since its inception, LightStay has helped Hilton save hundreds of millions of dollars while reducing the company's impact on the environment.

What makes a Hilton a Hilton? As it turns out, it's a complicated answer to a simple question.

Hilton Brand Standards: Construction Management

As with any large franchise organization, Hilton's job is to create a consistent brand experience for each of its properties. Every one of Hilton's brands offers a promise to customers — and Hilton is able to keep that promise by carefully crafting thousands of standards that govern the architecture, construction and operation of its properties.

But, the situation gets complicated. Hilton is a massive company, operating a global network of hotels. With so many different hotel brands, geographies, regulations and cultural differences, it's impossible to write a single set of standards to govern every hotel across the world. The standards must vary to account for brand and regional differences. The standards need to evolve as trends and technologies change.

logos for all of the different hotel brands

A global network

We've helped Hilton design applications to manage this global network of standards. We've worked to identify the best way to browse and search standards, link them to hotels, and provide workflow for Hilton to more easily manage this massive library of information. Our work contributes to the consistency and quality of Hilton properties and the efficiency of its employees.

example file tree interface from hilton app
It takes a staggering number of people & products to build a hotel. Suppliers' Connection: Vendor Management
two shiny faucets

Vendor & Product Management

Hilton uses thousands of different companies across the world to help in the design, construction and operation of its hotels. These companies include architects, engineers, heating and cooling specialists, furniture companies, technology providers, construction contractors — it requires a staggering number of people and products to build a hotel. These companies require careful screening and evaluation before they are approved to work for Hilton.

Again, the global nature of Hilton's business makes vendor selection a logistical challenge. Some companies provide services only for particular regions of the world. Other companies and products are approved for certain Hilton brands, but not for others. To add to the complexity, hotel owners, architects and contractors must be able to understand which vendors and products are approved for use in their hotel as they're going through the design and construction process.

To help Hilton address this challenge, Dynamit led the design and implementation of a software application called Suppliers' Connection. The application provides functionality for vendors to submit applications to supply their products and services to Hilton. Once approved, hotel owners use the application to select the vendors and products appropriate for their project. The application helps to simplify the process of building a hotel.